SMS Privacy Policy and Messaging Terms & Conditions
Effective: July 4, 2024
About Us “We,” “us,” or “our” refers to SOUTHWEST URGENT CARE PLLC, located at 400 Promenade Way, Ste 1500 Sugar Land, TX 77478
About This Privacy Policy Your privacy is important to us. This Privacy Policy outlines how we collect, use, and disclose your personal information when you opt into and participate in our SMS services. Please read this Policy carefully.
For any questions or concerns regarding this Privacy Policy or how we use your personal information, contact us at questions@swurgentcare.com.
What Personal Information We Collect and How We Collect It
We collect personal information that you provide directly to us when you sign up for our SMS services, including:
- Contact Information: Name, phone number, and other necessary contact details.
- Communication Content: Messages sent and received through our SMS services.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To send you SMS notifications, updates, and marketing messages related to our services.
- To respond to your inquiries and provide customer support.
- To improve our services and ensure they meet your needs.
- To monitor and analyze trends and usage patterns.
- To detect, investigate, and prevent fraudulent activities and protect our rights and the rights of our customers.
How We Share Your Personal Information
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through our SMS services to any third party. The only company your information is shared with is the SMS or email marketing software provider we use to deliver you the SMS or email messages. Your information is kept confidential within our company and will only be used for the purposes you have authorized, such as receiving specials, authentication, appointment reminders, and newsletters.
HIPAA Compliance
We follow strict HIPAA guidelines to ensure that your personal information is protected. All information collected is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your privacy and secure your data.
Your Marketing Choices
You may opt-in to receive marketing messages via SMS. If you choose to receive these messages, we may use your personal information to send you promotional offers and updates.
You can opt-out of receiving marketing SMS messages at any time by following the instructions in the messages or by contacting us at questions@swurgentcare.com.
Retention of Your Data and Deletion
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
International Transfers
We do not transfer personal information outside of the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please review this page periodically for the latest information on our privacy practices.
Contact Us
For any questions or concerns about this Privacy Policy or your personal information, please contact us at:
SOUTHWEST URGENT CARE PLLC
400 Promenade Way, Ste 1500
Sugar Land, TX US 77478
questions@swurgentcare.com
Messaging Terms & Conditions
SOUTHWEST URGENT CARE | 400 Promenade Way, Ste 1500, Sugar Land, TX US 770478
General When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from SOUTHWEST URGENT CARE. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with SOUTHWEST URGENT CARE. SOUTHWEST URGENT CARE reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. SOUTHWEST URGENT CARE also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers Carriers are not liable for delayed or undelivered messages.
Cancellation/ OPT-OUT You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. You can also email at op-out@swurgentcare.com with your phone number to opt out of SMS messaging. If you would like to receive messages from SOUTHWEST URGENT CARE again, just sign up as you did the first time and SOUTHWEST URGENT CARE will start sending messages to you again.
Info Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at questions@swurgentcare.com.
Transfer of Number You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at questions@swurgentcare.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
This combined policy is designed to cover all necessary aspects of SMS data collection, use, sharing, HIPAA compliance, and user rights, ensuring transparency and compliance with legal requirements.
